Improve telemarketing call centre


			Improve telemarketing and call centre performance Increase telemarketing sales, productivity and team morale


			Mission Statements \| Definition of 'Marketing' \| Marketing Planning

Improve your telemarketing call centre

Improve telemarketing and stimulate call centre performance, help improve telemarketing returns

Improve telemarketer close rates
Reduce database record burn rate
Decrease telemarketer operator error
Improve database management, improving the corporate asset
Extend staff productivity, longevity & reliability
Adopt winning systems and processes
Sophisticate training, recruitment & succession planning.

Launch Engineering can help you to help improve telemarketing returns and call centre performance, integrating your telemarketing with your corporate marketing to create synergy and greater returns.

Launch Engineering specialist consultants recruit highly sought-after, in-bound and out-bound telemarketing specialists who can help super-charge your telemarketing department.

IMPROVE PERFORMANCE with motivational techniques, performance management and creative re-structuring - whatever it takes - you can expect a real increase in productivity and results.

From recruitment, to policy and procedures, sales scripting... improving existing centres or starting new ones from scratch... predictive diallers to database management, Launch Engineering has consultants to suit.

Ideal solutions for: Not-for-profit revenue generation * Business-to-business sales & lead generation * Customer service calls * Market research * Direct marketing * Sales promotions * Political marketing

Within weeks you'll see morale gains, reduced absenteeism, higher call rates and higher conversion or close rates, with lower burn rates on data, and a new 'energy' in your call centre you never thought possible!

Using art AND science, Launch Engineering manages ALL the components of your marketing and management mix to 'make it happen".

So let us help you, Contact us now!

help improve telemarketing Call centres to go from ordinary to outstanding in just a few weeks

help improve telemarketing selling skills for telephone representatives

help improve telemarketing telemarketer productivity to cause big improvements in profits

The absolute short road to marketing acheivement is maticulous planning

8 Telemarketing Tips

Selling is what consumers WANT – they need help to buy correctly and quickly. What they don’t want is the old ‘pushy’ sales techniques. Don’t be a ‘reluctant salesperson’ because of the old image of what sales was. Do not let your keenness to sell be seen as 'pushiness'.
A sales interaction is not a CONTEST. There must be two winners for it to be successful. The consumer MUST feel that the salesperson is their ALLY in choosing what is right for them.
As a consumer, I feel most comfortable with a salesperson who seems to understand not just what I ask for, but also many ‘unsaid’ factors. I am most likely to feel happy to take this person’s advice and BUY from them.
First you have to sell YOURSELF – then, IF SUCCESSFUL, you get a chance to sell your product or practise your skills. You must establish -
- Your Credibility & Trustworthiness
- That you understand THEM
- That you know your product
  - …. In that order!
Image IS important. It affects how a customer perceives us – and if their perception is wrong it makes establishing our credibility much harder. Think about the 7th “P” of Marketing… “Physical Evidence” … correctly spelled emails, classy attachments, an excellent web site… precise contact management and follow up.
When we communicate over the phone, we can’t utilise BODY LANGUAGE, so TONE speaks LOUDER than our words. Always remember how important involvement, passion and enthusiasm is - it creates credibility.
You CAN hear a smile over the phone – so smile
Never take it personally when you get a no… rather treat it as:

Training
Practice
The necessary quota of “no’s”, you need to generate a “yes”.

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Launch Engineering treats all information shared in discussions, strictly confidential. Sensitive information is kept completely secure, from any parties outside the management team and consultants working on the client’s business. Preliminary inquirers enjoy the same strict respect for their confidentiality as our paying clients and no parties will be privy to any conversations without the consent of the principals concerned. Contact us today!